PostG8
Refund Policy
Last updated: October 11, 2026
1. Payment Processor and Merchant of Record
Our order process is conducted by our online reseller Dodo Payments (dodopayments.com). Dodo Payments is the Merchant of Record for all our orders. Dodo Payments provides all customer service inquiries and handles returns.
This means your payment contract is with Dodo Payments, not directly with Siddharth Sharma. Dodo Payments is the entity that charges your payment method, issues invoices, and is responsible for processing refunds.
2. How to Request a Refund
Because Dodo Payments is the Merchant of Record, all refund requests must be submitted directly to Dodo Payments, not to PostG8:
Dodo Payments Support: dodopayments.com
You will need your order number or the email address used at checkout.
PostG8 support (support@postg8.com) cannot issue or approve refunds directly. If you contact us with a refund request, we will direct you to Dodo Payments' support and can assist with any account-level questions.
3. Refund Eligibility Window
Dodo Payments reviews refund requests on a case-by-case basis. The following windows apply:
| Jurisdiction | Refund basis and window |
|---|---|
| EU, EEA, Switzerland, UK | 14-day statutory right of withdrawal from date of first charge or renewal |
| All other regions | 14-day discretionary review window from date of charge or renewal |
Submitting a refund request within the applicable window does not guarantee a refund. Dodo Payments reviews discretionary requests individually. Statutory rights (EU/EEA/UK) are governed by applicable consumer law and are not limited by this policy.
Dodo Payments' full refund policy is available at dodopayments.com.
4. Subscription Cancellations
Cancelling your PostG8 Pro subscription stops future automatic renewals. Your account access continues until the end of the current billing period. Cancellation does not automatically trigger a refund for the current billing period.
To cancel: go to your account settings in the PostG8 app, or email support@postg8.com.
5. Circumstances Where Refunds Will Not Be Issued
- Partial months of service following cancellation mid-billing-period.
- Charges where the applicable refund window under Dodo Payments' policy has elapsed.
- Accounts suspended or terminated due to violations of our Terms of Service.
- Refund requests flagged by Dodo Payments as involving fraud or refund abuse.
6. Disputes
If you have a billing dispute that you believe has not been resolved through Dodo Payments' support, contact us at support@postg8.com with your order details and a description of the issue. We will work with Dodo Payments to investigate. Your statutory consumer rights under the laws of your jurisdiction are not affected by this policy.
7. Contact
For billing questions or refund disputes:
Siddharth Sharma
DLF City, Gurugram, Haryana, India
support@postg8.com
For refund processing: dodopayments.com